Responsible gambling

Responsible Gambling at Shorelines Casino Thousand Islands

We want our guests to have a safe and enjoyable experience at the casino. As part of our commitment to responsible gaming, we are proud to be an integral part of Ontario's PlaySmart program.

Setting Limits is Important

Our staff can help you set personal limits on your spending and time spent playing games. We encourage our guests to take breaks from play to ensure that their experience remains enjoyable. If you need assistance setting these limits or have concerns about responsible gaming, please don't hesitate to talk with one of our customer service representatives.

Getting Help When You Need It

For those who may be experiencing problems with gambling, there are many resources available to help:

• The PlaySmart Centre on site offers confidential advice and support for anyone looking to address their own or a loved one's gaming habits.
• ConnexOntario is another helpful resource that provides free and confidential counseling services 24/7.

Protecting Yourself from Problem Gambling

We understand the importance of maintaining balance in your life. If you feel like you're losing control, please reach out for support right away:

• Visit a PlaySmart Centre on-site to speak with a certified counselor.
• Contact ConnexOntario directly (phone numbers and website information are available throughout our facility).
• You can also explore the MyPlayBreak program through OLG's online portal.

Supportive Measures

At Shorelines Casino Thousand Islands, we believe in creating an environment where everyone feels welcome. We encourage responsible gaming practices by providing a variety of measures to support guests:

• Deposit limits and time-outs are available upon request.
• Self-exclusion programs allow for temporary or permanent removal from our facilities.
• Our staff undergoes regular training on identifying problem gambling behaviors, ensuring we're always ready to assist.

Take Control Today

We want you to have an exceptional experience at the casino. By prioritizing responsible gaming practices and being aware of your own limits, you'll be able to truly enjoy all that Shorelines Casino Thousand Islands has to offer.